Shipping & Returns

Shipping Policy:

  • Audio Excellence offers FREE ground shipping on any order over $500.00! (Some exceptions apply)
  • Items in stock are shipped within 2 business days.
  • When an item is out of stock, you will be notified via email. 

All items over $500.00 are eligible for free shipping unless otherwise noted. The "Pre-Owned" and "Promotion" sections do not provide free shipping.

Audio Excellence inc. preserves all the rights to change this policy without notice at any time. By purchasing on this website, the client agrees to these terms.


Return Policy:

We will gladly exchange your order if it is not a special-order item for another product of equal value.

  • Returned product must be returned in its original packaging, unopened and unused. Buyer is responsible for return shipping.
  • Refunds are not accepted.



For exchanges, please email us at Please ship the item back to us within 7 days after you receive the item.


  1. Opened items cannot be returned
  2. Defective headphones/earphones will be exchanged. Otherwise they cannot be returned.


In-Store Pick Up:

Local in-store pick up is available during business hour, an email or phone call will be made when your order is ready for pick up.

  • Tuesday, Wednesday, Saturday from 10am - 5:30pm
  • Thursday, Friday from 12pm- 7:30pm